What is AMS ?
AMS is short for Audio Marketing Systems, which can be music while on hold, pre-recorded messages or messages while on hold
How do we know if our phones have message on-hold capability?
First, locate your business telephone's key service unit (KSU)The Big Grey Box on the wall. You may be able to identify the music on hold (MOH) port by carefully checking the KSU for an input jack or screw terminals marked "music", "external music" or "MOH". Depending on the manufacturer and model, this input may or may not be easily identified. Check with your telephone system provider (not the phone company e.g. bell south) and ask them if your system is already equipped for M.O.H. They should be able to give you an answer right over the phone. If it is not, your system can be easily adapted to play messages on hold for a nominal service charge from your local phone provider.
Will the Music on Hold message work with all of our lines on our phone system?
Yes! It will broadcast to all callers that are placed on hold. No matter if you have one or one hundred lines. Any time the hold button is pressed your callers will hear the message.
Do we have to write our own scripts?
No! Just provide us the information (web site, brochures, letters, copy yellow page ad, newspaper ad or radio copy) you want to announce and we'll produce a full script that will be faxed or e-mailed to you for approval before production. We can even consult with you over the phone to gather ideas for your message.
Can your service work with our automated attendant and voice mail system?
Yes! Depending on how your system is programmed, the message will appear every time the auto attendant places the caller on hold after entering the desired extension.
Will on hold work with "call waiting"?
No. Because "call waiting" works with one line and does not roll over to another line. Therefore, it is not possible to broadcast an on hold message, radio or any other audio source with "call waiting".
Does the message start from the beginning every time the caller is put on hold?
No. It plays randomly therefore allowing the caller to hear different areas of the message every time they're asked to hold.
How long are the on-hold messages?
Our standard message is approximately 3 minutes in length. In which we can comfortably accommodate 6 different messages, with music background throughout.
Why should I use Audio Marketing?
Audio Marketing is a great, cost effective way of promoting your business to a guaranteed market. Our audio marketing solutions capitalise on customers who have shown initial interest in your services, offering more information about your business, products and services to turn interest into sales. Whether through music on hold, web audio, or in-store audio, our audio marketing solutions are bound to bring you extra business.
What is an Auto-Attendant?
Auto-Attendant, short for Automated Attendant, is the term most commonly used to refer to an on-hold, or call centre voice menu system which allows customers to be directed to the right department using the criteria of their specific enquiry. Some more advance auto attendants may include features, such as telephone billing and account set up etc.
Who writes the scripts for audio marketing?
That is completely your choice. Of course, you know your business better than anyone so who would be more qualified to write about it than you?? Of course if you wish to have your script written for you, our skilled in-house creative team can write some effective sales material bases on information about your company. Either we will strive to make your audio marketing solution as effective as possible for your business.
Is 5G's Audio Marketing fully customised?
Yes. All of our audio marketing solutions are fully bespoke to your requirements. So whatever you want to say, we'll make sure it gets said.
Can you backup my audio files?
Yes. We can store your recordings and other audio marketing files on CD, should you need us to.
Can I choose the voices used for my recordings?
Yes. We have a large library of voice talent available to us, have a listen to our audio sampler to try out different voices for your audio marketing recordings. Or if you would prefer, we can help you to pick a suitable voice artist using specific criteria provided by yourself.
What kind of music can you provide?
We offer a huge library of fully licensed tracks, offering options in a wide range of styles, including: rock and blues, chill-out, corporate and much more. Check out our audio player for some examples.