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“85% of consumers are dissatisfied with their phone experience” (Gartner)
Don't be tempted to settle for silence or beeps to play to your waiting callers – let them hear something more professional and entertaining and they're more likely to be in a good mood when they come off hold – making life easier for you!
If you receive 15 incoming calls an hour, each being placed on hold for a period of 15 seconds, this would add up to a total time of 120 hours on hold per year.
How do you keep customers informed about services and offers? Perhaps the greatest value of music and messaging on hold lies in its ability to market and communicate with customers. Your existing clients, and new customers, have already decided to do business with you – so why not build on the relationship and tell them about what else you have on offer.
If you place an advert in your local paper, how many readers are genuinely interested in your services? With on hold marketing, you know you are targeting a group of people who have already shown interest in your organisation, so every message on hold has the best chance of success.
Limited offer: ONLY £19.95 per week!
Call today on 0800 652 0742
Offer ends 28 February 2010.. so hurry!
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