We understand the upheaval and potential stress that can be caused by a site move. With 5G taking care of your telecoms you can focus on other areas of the move.
The greatest fear when moving premises is the possible disruption to your business and the potential loss of, or interruption to, your telecommunications service. 5G will listen to you and work with you well in advance to fully understand your needs before you move to develop a detailed plan and clear project objective. You will have a dedicated account manager who will liaise with you before and during your relocation to ensure you are updated every step of the way.
Our dedicated provisioning and faults teams are highly trained to deal with problems that nearly always arise when moving, and we offer 24/7 support for all of our customers. There is no need to deal with 3rd parties, just contact us and we will do the rest!
A variety of services are available to assist with the move, for example, line migration, telephone system relocation, cabling, line installations and diverts, to name but a few.
How Long Does It Take?
Working alongside Openreach we recommend that customers take the following lead times into consideration when planning their office move.
|Analogue lines||:||15 – 20 working days*|
|ISDN2||:||20 – 25 working days*|
|ISDN30||:||30 – 35 working days*|
|Broadband||:||Once the analogue line is ready it will take 5 – 7 working days*|
|Moving equipment||:||1 week notice|
* Lead times are subject to site survey
Moving Outside The Exchange Area?
Are you moving out of the exchange area and wish to keep your old numbers? No problem. Here at 5G we offer a wide variety of solutions ensuring you can retain your old numbers. This can save thousands of pounds as you will have no need to update advertising, stationery or your website. We can also provide out of area numbers. This is particularly useful if you want to show a national presence.
Contact our Customer Care Team on 0845 555 5055 for further information.