Leased Line.

If you can’t afford to lose your internet connection, you need a leased line.
leased line

What is a Leased Line?

Guaranteed symmetric download and upload speeds. Technical support for your Leased Line 24 hours a day online and free helpdesk.

A must for businesses who demand both high availability and high capacity, achieved by providing up to 1Gbps connection with the option to converge data and voice onto one network.

The service is supported by our exacting service level agreement to give you peace of mind enabling you to concentrate on running your business.

Not sure if a leased line is available for your business? Call us on 01494 523 523 to speak to a sales consultant.

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boost connectivity

Boost your connectivity with a 5G leased line!

High capacity and flexible connectivity:

Our fibre ethernet service delivers up to 1Gbps dedicated bandwidth. Not only is it fast, but also flexible, as bandwidth can be upgraded when needed.

24/7 monitoring and helpdesk:

Our services are continuously monitored and supported to ensure consistency of service and immediate action where necessary.

There are several key features and associated benefits with our offering:

capacity and flexibility

High capacity and flexible connectivity:

Our fibre ethernet service delivers up to 1Gbps dedicated bandwidth. Not only is it fast, but also flexible, as bandwidth can be upgraded when needed.

dedicated and uncontended

Dedicated and uncontended bandwidth:

The uncontended, low latency service provided by our network makes this the ideal connectivity for cloud-based services.

highly reliable

Highly reliable connections:

With availability starting at 99.9% our services are ideal for your business critical applications.

24 hour monitoring

24/7 monitoring and helpdesk:

Our services are continuously monitored and supported to ensure consistency of service and immediate action where necessary.

service level agreement

Service Level Agreement:

Our comprehensive service level agreement provides you with the comfort of knowing that any issues will be dealt with promptly and efficiently.

managed cisco routers

Managed Cisco router:

Because we manage the router and the end-to-end service, any faults can be dealt with swiftly and effectively. *Applies to Leased Lines only. A firewall will still be required.

What is included?

  • Dedicated Line: With fully uncontended service contention your office gets a private line so you never share the bandwidth with any other internet users.
    This allows you to plan the performance of your of your internet usage for specific applications accurately without any guess work.
  • 99.9% target availability SLA: Guarentees 99.95% service availability and Latency SLA – less than 20ms (measured from core UK node to core UK node)
  • Guaranteed symmetric download and upload speeds: Symmetric means your download and upload speeds are the same. This is essential for uploading to the cloud, web hosting, streaming, sharing large data files and using VoIP.
  • Ability to change your bandwidth up and down: Change your bandwidth needs to suit your seasonal business demands and be in control of the costs by only paying for the bandwidth you need.
  • Unlimited usage: You can use as much data as you like.
  • Ultra-low latency: Essential for applications such as financial trading and VoIP, where every millisecond is critical for your business functions.


Dedicated circuits can carry telephone calls, video conferencing streams and WAN traffic

Dedicated lines can carry numerous different types of traffic ranging from internet traffic such as web pages, emails and video streaming, to WAN traffic – typically data sent between different offices of the same company.

Dedicated lines can also be used to carry telephone calls. Traditionally, many companies connect their telephone system to the public telephone network using pricey ISDN30 circuits. By using a dedicated line and SIP Trunking, companies can often do away with their legacy ISDN30 circuits, sending their phone calls over a cheaper uncontended circuit instead.

Video Conferencing

Ensure your video conferencing is not interrupted with a unreliable internet connection, and the quality is perfect with a leased line.

Site to site PBX connectivity

Terminating a leased line with two PBX allowed customers to by-pass PSTN for inter-site telephony. This allowed the customers to manage their own dial plan (and to use short extensions for internal telephone number) as well as to make significant savings if enough voice traffic was carried across the line (especially when the savings on the telephone bill exceeded the fixed cost of the line).

Leased Line Buyers Guide:

What is a leased line?

A leased line is a private high-performance circuit leased by a common carrier between a customer and a service provider’s network. It is rented on an annual basis and usually carries voice and data or both.

Leased lines are mostly used for either internet access (Internet) or used privately between two customer sites (Point to Point). Unlike a dial-up connection, a leased line is always active. Similarly unlike broadband, a leased line is not contended or shared and delivers dedicated guaranteed bandwidth straight to the internet backbone. Customers pay a premium for this line and it is supported by a comprehensive Service-Level Agreement (SLA) with a guaranteed fix time and a compensation clause. Otherwise referred to as a point to point, private circuit, private line or dedicated access.

Leased lines are made up of the following components:

  • A router, managed by 5G Communications, is installed into a customer’s comms room. The circuit is presented with an RJ45 connector as standard.
  • depending upon location, a back haul circuit may be used to link a customer to their service provider’s point of presence and then onto the internet gateway. This will take place behind the scenes and may run over a third party’s national network.

Bandwidth can be tailored to a company’s exact requirements, ranging from 10Mbps to 1Gbps. The required speed could depend upon the number of employees accessing the internet or perhaps upon the applications used; some being more bandwidth intensive than others.

Once the appropriate speed has been achieved a network administrator might monitor the following:

  • number of users accessing the internet simultaneously at peak times
  • the type of services accessed by users i.e. email, voice, hosted CRM, Skype, music downloads etc the number of hits or visits internal servers receive.

Leased Lines are normally used by businesses that need:

  • high quality 24/7 access to the internet with an SLA
  • to run mission critical applications
  • fast upstream speeds. For example, remote workers accessing office based applications will be pulling away data from their office
  • Unlimited Data
  • Symmetrical connection.

Frequently asked questions:

What is a leased line?

A leased line is a permanent, dedicated high performance telecommunications network connection which can carry voice, data and Internet traffic via a copper or fibre optic connection.

What speeds are available with a Leased Line from 5G?

Our Leased lines are available with speeds of up to 10Mbps to 1Gbps. Contact us for the assist with the speed you will need for your applications. The required speed could depend upon the number of employees accessing the internet or perhaps upon the applications used; some being more bandwidth intensive than others. 

Why would I need a leased line?

Leased lines are used by businesses that need high speed reliable Internet access 24 hours a day, seven days a week giving greater peace of mind. They offer dedicated, uncontended bandwidth ensuring that the maximum line speed is always available when required.

We have fibre at our premises; can this be used for the leased line service?

All quotations assume existing fibre is present and available for use, however, a site survey will still have to be carried out to ascertain whether the correct fibre is present and available for use. This can only be determined following order placement.

Can the leased line service be upgraded?

Yes, but there are some restrictions that need to be considered however. When upgrading from an older services, a new circuit and CPE may be required. All Ethernet circuits can be upgraded up to the maximum speed of the circuit (10Mbps, 100Mbps, or 1Gbps) subject to increased annual rental charges.

What equipment is needed to connect to the service?

All our Leased Lines and Ethernet services are provided with a fully managed Cisco Router suitable for your service.

How secure is the service from 5G?

A leased line is inherently secure in its own right because it operates as a point to point service. However, if a connection is provided to the Internet additional security services will need to be implemented such as firewalls. We provide a full range of managed security products, more details can be found in the security section.

What Service Level Agreement (SLA) is available on the service?

Our Leased Line and Ethernet customers are covered by a 99.95% SLA. If your service is unavailable at any stage, you are entitled to service credits as compensation.

Can we save money with a leased line/Ethernet line from 5G?

You can actually save a considerable amount of money through vast improvements in performance, reliability and uptime, thereby improving organisational efficiency. This can apply from small companies with few users up to large companies with thousands of users.

What will a Leased Line Cost?

This depends on the application requirements. We will provide you with a Quotation after evaluating your needs.

Not sure if a leased line is available for your business?

Get free advice and a site survey.

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