Taking Every Call

Catering Company - Taking Every Call

As a chef running a commercial catering company, Don Fergusson travels the UK shopping for supplies and working in kitchens. Staying in touch with suppliers and customers can be a challenge. But Don found that 5G Solutions provides the answer to help him improve customer service and be available for new business opportunities.

The NEED:

Communication is a big part of Don’s job. It’s vital that he’s easy to contact for customers who often need his advice or want to make last-minute changes to menus. “I also need to be able to reach my suppliers easily – whether I’m in my office or on the road - to check availability and costs quickly,” says Don. “And when I’m on a job, I don’t want to miss calls from any potential new customers.”

The SOLUTION:

5G Solutions provided a powerful and flexible telephony solution for Don – to minimise costs and ensure he never misses a call. “With 5G, I’ve found that wherever I am in the country, I’m not out of touch,” says Don. “My customers feel more confident in my services simply because they can speak to me easily and get quick responses to their questions.”

The RESULT:

“My customers feel more confident in my services simply because they can speak to me easily.”

Rather than feeling he’s losing out on business, Don is now more in control. “The difference between 5G and a standard phone or mobile service is that all my calls are logged and I can received messages by text, email or answer phone on either my mobile or computer,” says Don. “I also have the added security of knowing that if anything ever goes wrong with my telephone or I’m in a bad reception area, there’s a guaranteed record of my calls and messages.”