Features

With Inbound you can tailor your call management system to suit you...

Build Tailored Call Plans

Create call plans according to your business hours and modify instantly to match your ever changing business needs. Schedule advanced call routing according to your business operation hours and call handling preferences, plus call divert options will maximise your call handling potential and provide excellent customer service for your customers.


Call Statistics

Easily interpreted graphs of your inbound call statistics help to track calls and enhance your marketing. Snapshot data provides you with results of call handling efficiencies which will enable you to make better informed decisions.

Call Queuing

Prioritise your incoming calls on a destination number to assist with call handling at busy times. Use live statistics to monitor customer service and make instant changes to queue management and size with optional queue breakout and overflow options to an alternative destination, announcement or voicemail service. Project call queue stats on to a wallboard for instant feedback to staff and supervisors.

Auto Attendant (IVR) / Announcements

Interactive Voice Response (IVR) allows users to upload bespoke announcements to an inbound call plan as a way of communicating effectively with your customers.

Use IVR to provide callers with call routing options and announcements to provide helpful information to customers, i.e. opening hours and website address for when your office is closed.