Optional Features

Take call management to the next level with Inbound's optional features...

Advanced Call Statistics

Online access to comprehensive live call statistics to show you call handling performance indicators such as productivity, call patterns and caller behaviour, enabling customers to make informed business decisions. Statistics include: time to answer, call waiting time, call outcome and caller details.

Call Recording

Record your inbound calls for customer service, audit or compliance purposes. With Call Recording, you are provided with secure online access to file storage, allowing for retrieval of call details with comprehensive search filters to play, download or delete calls according to pre-determined login permissions.

Voicemail

Choose to retrieve voicemails online or by email with .wav file attachments.

A great way to maintain records and audit trails for caller’s messages.

Call Whisper

Message is played in to call centre operatives just before a call is taken, giving further information and tips on how to answer each call. So, if calls are being taken for various companies or departments, you will be well informed on how best to answer each call, ensuring for a more professional response.

Contact us today to talk to us about optional features for your Inbound solution.