Can you provide Golden numbers for my local area?

Yes. we have a selected range of local geographic numbers for areas throughout the UK. If you require a local geographic golden number, please get in contact with us and we will be able to provide you with a selection of available numbers for you.

What are Golden Numbers?

Golden Numbers, otherwise known as 'memorable' or 'easy to remember' numbers, are telephone numbers that carry a specific number pattern, e.g. '55 66 77'. Most consider these to be beneficial to businesses as they are easy to remember, aesthetically pleasing and are likely to stick in clients' minds.

Can I keep my existing number(s) if I change service providers and sign up with 5G?

Yes, in most cases we will be able to take on your existing landline number, helping you to save costs and maintain business continuity.

What fees will I have to pay for my number?

If you choose to take up a number with us, there is a good chance that you won't have to pay anything for your number as we make our money from a percentage of the kick-back from your calls. However, if you require a golden number then there will be a charge for use of the number.

I want a memorable number for my business, do 5G offer memorable numbers?

Yes. We have a large selection of memorable, or Golden numbers available for your business. Have a look through the Golden Numbers section of our website to find out more about this service. (Note that there will be a charge for the use of any golden numbers)

How long before my number is activated?

As long as everything has been agreed and ordered, generally numbers become active the very next day. However, if your order is fairly complex, for example if you were looking for a memorable number, the process could take slightly longer while we strive to find the best available number for you.

How do I get a new number?

Easy. Have a look through the numbering services that we currently offer on the numbers section of the website, then give one of our dedicated advisers a call to help choose a number that will suit your business.

Will my old numbers be affected?

Only if you decide to change it for another geographic number. Otherwise, your existing telephone numbers will continue to work just the same as they always have.

What costs are involved in running a number service?

For the majority of numbers, there will be absolutely no charge to your company, as 5G is able to take a percentage of your customer's call charges. However, there may be charges applicable for pointing virtual numbers to your existing landline number. Learn more about Virtual Numbers

How do I receive calls from my virtual number to my actual geographic number?

When you set up a virtual number you can specify where you want your phone calls routed to. For example you may select a 0845 number and have it automatically routed to a London '020' number. For more information visit our Virtual Numbers or Managed Inbound service page