Troubleshooting

Handy troubleshooting tips...

If you experience a fault with your telephone system, it can be distressing. With your telephone services working at the heart of your business, you will want to do all you can, to return your services to working order, whatever the price..

But before you pay out for an expensive engineer, you might like to try our handy telephone system troubleshooting tips...

We have listed some of the common system faults that we have experienced, many that can be simply simply resolve. So have a look through to see if there just might be a simple fix to your problems.

It might just save you a lot of money!

Telephones not ringing?

• Ringer volume could be too low.

• Call Forwarding may be turned on.

• Handsets may be faulty; switch handset and try again.

Unfamiliar dial tone?

 Unfamiliar dial tones are not generally caused by systems faults. You could be getting different dial tones if you:

•  Add a new system feature or service to your line.

• Have new voicemail messages.

Display not showing correctly?

• Possible power fault, unplug and replug the telephone cord.

Display time and date incorrect?

• Make sure that your time and date settings have been set.

Phones not working?

•  Check power cables are connected properly.

• Handsets may need to be reset; unplug and replug handsets.

• Telephone cord could be defective, replace cord and retry.

• Handset could be defective, change handset and try retry.

• Possible problem with your control unit; switch ports and retry.

Still having trouble?

If you have tried all of our troubleshooting tips and are still having problems with your telephone system, then feel free to talk to the experts at 5G.

We will be more than happy to assist you with your problems!