Call Recording

What is Call Recording?

Call Recording is an invaluable and versatile tool suitable to use within varied markets. Specialist voice recording equipment can be used to track telephone calls, giving an impartial and utterly reliable witness to every important telephone call.

5G offers a complete range of call recording products from a single telephone call recorder through to multi line analogue and ISDN call recording solutions.

Check out the range of services that a 5G call recording solution has to offer:

• Single Line analogue Call Recording
  

• Multi-line analogue Call Recording

• ISDN2 Call Recording

• ISDN30 Call Recording
  

• IP Call Recording

Our call recording services are compatible with the vast majority of leading systems...

Great benefits from Call Recording...

With 5G's call recording solutions, users can look forward to a host of benefits that will help to manage your telephone system and ultimately lead to an improvement in call quality...

Consider just some of the reasons to take advantage of 5G's call recording services:

Affordability - Great prices on call recording solutions. Keep costs down with advanced call recording options. You choose the services you wish to employ!

Ease of Retrieval - Search for individual calls by date, time and caller details for easy retrieval. You have power of access to a powerful browser application that can be accessed from anywhere on your network, even through the internet! Your calls can then be played back, either through your PC or a telephone handset.

Reliability - Our call recording solutions use well tested software and quality hardware to ensure that it will never let you down.

Legally Admissible - Any calls made over your call recording system will be legally admissible, protecting both your business and your customers' interests.

High Storage Capability - Our standard call recording solutions have a 35,000 hour recording capacity. If you require more space, this can be extended through occasional digital archiving of your recordings to CD or DVD.

Optional Off-The-Record Conversations - Should your users or customers require an off-the-record or personal conversation, that they do not wish to be recorded, call recording can be de-activated through the entering of a designated handset code.

Optional Live Monitoring - Listen to calls as they happen, for the perfect training tool. Can also be used in the instance of a difficult caller.

Optional Call Grading - Manage the call performances of your staff, by listening to calls and scoring them against pre-determined criteria. Using your data, a report can be compiled that will highlight those staff who have a high call quality and those who may require extra attention.

Contact 5G today, to talk to us about a bespoke call recording solution for your telephone system and start improving the quality of your calls!