Integration

What is Integration?

Computer Telephony Integration, or CTI is a group of technologies that make it possible to integrate your telephone systems with your office PC for enhanced control over your business telecommunications...

CTI falls into two categories of functionality:

• CTI enabling the use of your PC to control your Telephone System
  

• CTI enabling your telephone system to display call info on your PC

With CTI, you will be able to dial numbers, answer and end calls all from your office PC. Telephone system address books are kept on a database on your computer for ease of contact access. Users can also display telephone system information on your PC, such as caller ID and call times. New callers can be saved to your database, in this fashion.

The benefits of CTI...

With Computer Telephony Integration, you can control your business telecoms from your office PC:

• Make/Answer calls

• Hold and Transfer calls

• Set up conference calls

• Answer calls from another extension

• search for business contacts from a PC based directory

• Bar calls from pre-determined sources

• Called identification

Ultimately, CTI will offer you advanced management of your business calls so that you can improve the quality of your business telecoms.

Many of 5G's Telephone System solutions are equipped with Computer Telephony Integration capability...

If you would like to talk to us about a bespoke solution, please don't hesitate to contact us, direct.