Customer Service Assistant

Customer Service Assistant

Customer Service Assistant
High Wycombe
£16,000 to £24,000 per annum dependent upon experience

Established since 1998, 5G Communications are a well-known supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of £15m.

An opportunity has arisen to join our Customer Care department in High Wycombe, Buckinghamshire for a Customer Service Assistant.

The Role
As a Customer Service Assistant in this role, you will be expected to:

  • Answer and deal with incoming telephone calls promptly and professionally utilising company CRM system
  • Examine and investigate tasks and individual accounts
  • Maintain tasks and ensure the adherence to company process & procedures
  • Liaising with 3rd parties and all necessary departments to bring about a prompt resolution
  • Maintaining a positive working relationships with customers
  • Co-ordinating dialogue and input from team members at all levels to meet customer needs
  • Deal with incoming invoice queries as and when they arise
  • Ensure that all work is carried out in accordance with operational procedures
  • Work within a team and manage own workload
  • Deliver excellent customer service

The Candidate
To be considered for our Customer Service Assistant position, we are looking for candidates with the following skills and experience:

  • Previous customer relationship experience will be a distinct advantage
  • Accomplished IT skills
  • Good planning and organisational skills
  • Excellent customer service skills and telephone manner
  • Self-motivated with great attention to detail
  • To apply for this position, candidates must be eligible to live and work in the UK on permanent basis

Customer Service Assistant Benefits:

  • Competitive salary – commensurate with experience
  • 20 days holiday (pro rata) plus bank holidays

If you feel you have the skills for our Customer Service Assistant role, please apply now!

Apply for job:

Please select the options that apply to you:

I live within easy commute of High Wycombe.I have a full UK drivers licence.Comfortable working in a target driven environment.I can communicate clearly on all levels.