Testimonials
Latest testimonials
We have found the 5G system really useful prior to Covid, however invaluable since Covid for the following reasons:
Instore during opening hours we can;
- Monitor how many calls are coming in. currently this is approx. 30 calls per day- this allows us to make decisions on head count and the need or not for using a dedicated call centre. This help keeps staffing costs down, without compromising on cx service
- If we do miss a call- we can phone the cx back – as the system shows both the time of call and the phone call
- We can find out which are our busiest times for incoming calls
- If we miss a call- we also have the option of using an answer machine
- Great flexibility in changing messages on both initial answering and on the answer machine
- We can divert calls to the contact lens call centre for lensmail enquiries
- We can make sure that an optom answers queries about emergency care
- The system is easy to programme and very flexible
- We know the number of outgoing calls- so that we can monitor team efficiency
- The reporting allows us to see the cost of calls – to make sure that we are not using high cost phone numbers
- It allows us to see how long cxs have to wait, before the call is answered
- The system automatically changes from closed mode to open mode at the correct time
During open hours, when there is no one in store;
- Calls are diverted to an optoms mobile number so that we can continue with emergency care. This enables home working – particularly relevant at the moment
- Any calls that are missed – we are able to phone back
- We can phone back the customer- with the store phone number showing- rather than a personal mobile number
- All calls can be recorded – in case there are any cx concerns/queries
During hours whilst we are closed
- A report is sent every morning, of calls where cxs have not left a message on the answer machine. We find that the majority of cxs do NOT leave a message. If we did not have this system, we would have to rely on the cx phoning us back. Cxs are delighted when we phone them back the following morning as this is not a service that they expect. This helps make sure that we do not loose cxs to our competitors
Needless to say that I would not be writing this testimonial, if we weren’t happy with the service and help that we have received from 5G.
KR
Sarah
Specsavers, Bicester
Here are some more reviews and comments from our toughest task masters, our clients.
“Sean, as always he has gone far and beyond, I would be more than happy to speak to Sean again about any future faults, it’s got to the point we might as well be friends.”
“Tristan is the most helpful young man I have dealt with in a long, long time and he is an asset to the Company.”
“5G are a fantastic company, from Sales to Tech Support but especially Sid in Engineering. Everyone works together and contacted me when they said they would.”
“Just a quick note to say what a fantastic job John & Anthony did for us on site in Newcastle. They were superb! Perhaps they can do Coatbridge for us in February as it is another relocation!”
“Your engineer John has been brilliant today; thank you. We are optimistic that the replaced hardware/software will make all the difference – phones are ringing frequently now.”
“I would just like to say, your advice and support throughout has been very much appreciated by us all, but especially myself, so a very big thank you from me.”
“I’m impressed how Richard Smith works, how professional he is and when he came to our site, he knew exactly what he was doing. We’re due another site visit in 2 weeks and we would like to request that Richard comes back as he was so fantastic with us the first time!”
“John has been absolutely amazing; the staff in the store loved him and wanted to adopt him.
John is an asset to this company and you should do everything to keep him.”
“I have recently taken over dealing with the Telecoms invoices and I’ve had a lot of issues with BT and Talk Talk. If it wasn’t for that wee boy Jon, I would have pulled my hair out! He would keep me updated every step of the way, he went above and beyond and he was a wee gem.”
“Please thank Nichole for all of her help, she is the best asset 5G have.”
“The service from 5G is great and if there is a problem it is always resolved quickly. Sarah from accounts is very helpful and a credit to your company!”