VoIP Business Phone Systems

Say goodbye to complexity. Swap old equipment for new thinking with VoIP telephone systems.

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Take your business to cloud nine

Discover the revolutionary system built for you

Phone systems and maintenance can be an expensive option, what VoIP phone systems give you is the ability to have the same function and ability as a regular telephone system, with half the cost.

Flexibility, manageability, simplicity. VoIP combines all of this whilst made to fit your business.

Once you’re up in the clouds, you don’t want come back.

The Benefits of VoIP

VoIP systems often have lower costs than traditional landline phone systems, as calls are made over the internet rather than through traditional phone lines. This can result in significant cost savings for businesses, especially those that make a lot of long-distance or international calls.

VoIP services are highly scalable and can easily accommodate growth or changes in a business. Adding new users or lines can be done quickly and easily, without the need for expensive equipment or installation.

With VoIP, users can make and receive calls from anywhere with an internet connection, making it ideal for businesses with remote workers, or those that need to be mobile.

VoIP offer a range of advanced features that are not available with traditional landline phones, such as call forwarding, voicemail-to-email, auto attendant, call routing, and more.

VoIP can integrate with other business systems, such as customer relationship management (CRM) software, email, and messaging apps, to provide a seamless communication experience for users.

With advancements in technology, VoIP services now offer high-quality voice and video calls that are on par with, or even better than, traditional landline phone.

VoIP phone services can help improve productivity by allowing users to make and receive calls from their computer or mobile device, streamlining communication and reducing the need for multiple devices.

VoIP phone services can be accessed from anywhere, making it easier for businesses to stay connected with customers and clients, even when they are on the go.

VoIP phone services are easy to maintain and update, as software updates can be installed remotely, and there is no need for complex hardware or wiring.

VoIP phone services are more environmentally friendly than traditional landline phones, as they do not require the use of physical phone lines or traditional phone equipment, which can reduce waste and energy consumption.

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Is it really that good?

Yes, Yes it is

To put it in perspective, a cloud based VoIP telephone system solution gives you the power of a Bugatti Veyron for the cost of Vauxhall Corsa.

Whether your company is large or small, cloud based services can be instantly set up and gives you the ability to manage the features.

Put your rainy days behind you, go to the cloud.

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VoIP features

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Auto attendant

Voice menu – direct your customers to the right telephone.

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Music on hold

Customise a soundtrack for your customers to enjoy.

Voicemail

Like mail, but with your voice.

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Helpful if your voicemails went to your email? Thought so.

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Automatic call distribution

Your virtual PA. Hold, accept and queue calls.

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Hunt groups

Create a group of extensions, let the system hunt for a free one.

Get more from your VoIP phone system

call center support

Desktop app

The 5G Communications desktop app turns any computer into an all-in-one communication hub completely synced to the office network so your staff can communicate with colleagues and students anywhere there’s a broadband connection, increasing their responsiveness.

The desktop app lives on your computer desktop and gives you access to the call handling power from a desk telephone combined with the modern ways you communicate today, like conferencing and web meetings—so everyone can stay connected with less devices to worry about.

Mobile calling app

The 5G mobile app enables you to work productively from your tablet or smartphone. Easily access your business contacts, make calls, receive faxes, join conference calls, share files, check voicemail, and start web meetings.

No matter where you’re working, with the 5G Communications app you can be reached on your business number from anywhere, on any device.

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More Benefits

Flexibility unleashed

Make video calls via the cloud, or have Zoom and Teams meetings, using your handset!

Stay on the move

No matter where you’re working, with the IPVoice App you can be reached on your business number from anywhere, on any device.

Connect your CRM and apps

Our VoIP phone system integrates easily with leading CRM providers so you know who is calling.

Analytics for better decisions

Get a deeper insight into your daily call statistics to understand your customer interactions. Improve business efficiencies, customer service and improve your call performance.

FAQ’s

VoIP (it stands for Voice over Internet Protocol) means that you make calls over the internet rather than over the traditional phone network. And with a cloud-based phone option, your call routing takes place in our internet-connected secure data centre instead of in hardware installed on your premises.

Put these technologies together and you get a cloud-based VoIP system. Why would you want one? How about lower upfront costs, fixed monthly pricing, no maintenance, and automatic updates for starters? Plus, being on the internet means you can manage your service through an online portal wherever you can get an internet connection; and the service easily grows as your business does.

Yes, you’ll get the same level of clarity as you do with a regular landline (depending on the set-up and the internet connection, call quality may even be better). Calls made over your internet connection take priority over data, so you can be sure that your call quality will be consistent.

When you talk to us about installing a cloud-based phone service, we’ll discuss your current broadband connection to ensure your VoIP calls will be of good enough quality for your business. And if you’re looking for a new broadband connection, we’ll find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or SoGEA.

This phone system allows your business to have access to similar features that a larger company would without the high costs associated with the purchase of on-premises PBX equipment

Our VoIP phone service is designed to scale it suits all sizes of business whether you have a single home office or multiple locations around the globe. With on-demand features and same-day provisioning you can add users or remove users quickly and easily.

With our advanced feature packs you can completely tailor the user’s experience and provide a call centre solution, reception console and much more with a simple click.

Call us on 01494 523 523 to receive pricing and specialist advice on our IP phone ser options.

We aim to make setting up as simple as possible, which is why you’ll have a team of cloud experts to call on if you need help.

Our 5G Cloud Phone service is the simple plug and play option where phones arrive ready to go. Just connect things together and we’ll talk you through how to set it up so it’s right for your business, including help with setting up call handling rules and user profiles.

The 5G Cloud Phone service, which is ideal for the business with more than 9 employees, is also a system that you can install yourself, but you’ve also got the option for us to pop in and set it up if you prefer.

How much you’ll pay depends on several different factors so it’s difficult to give you a price just here.

It all depends on which service is best for your business: how many people will be using the system, now and in the future? How does your business work? How many IP phones do you want? What type? What about Feature Packs and call minutes? And so on …

So give us a call and we’ll have a chat about what you need.

For starters, everything you need you can get directly from us, making the whole process easy. All the equipment and the internet connections we supply are designed to work together to give you the highest quality of service.

To get you up and running, you’ll have support from our team of VoIP experts who will help you set up the system so it works for how you run your business. They’ll show you how to configure and manage it through the online portal.

And you’ll be able to call our free helpdesk for technical help or advice, whenever you want.

The speed you need basically depends on a couple of things: how many people will be on the phone at the same time; and how much data your business uses.

You might think you need fibre broadband, but this isn’t necessarily the case as a VoIP call only uses a fraction of your broadband’s capacity.

Don’t worry about this, though. We won’t place any orders until we’ve talked to you about how your business works, what you want to achieve, what your future plans are, and so on.

We host our cloud-based service across multiple secure data centres, each in a different location. In the unlikely event that one of them has a problem, another takes over. Our business broadband and fibre broadband networks are very reliable.

But let’s say your internet connection does have an off day. You can take your IP phones, plug them into another broadband service and carry on as normal, using the same number (note, though that, we’ll only support your cloud-based phone system when you’re using it with the 5G Comms Business equipment and internet connection that we set it up to work with).

And, when things are up and running again, re-connect your phones as before and you’re back in business with high quality phone calls. Or, using the online portal, you could just re-direct your calls to any other landline or mobile.

There are several ways you can use your mobile.

You can set your mobile to ring whenever your office phone does, which is handy whether you’ve just popped away from your desk or you’re out of the office.

With 5G VoIP Phone Systems you can flip calls between phones. So if you get a call on your Cloud Voice number, say, just as you’re leaving the office to go home, you can flip the call seamlessly from the office phone onto your mobile.

And then there’s the mobile app (for Android and iOS devices).

This turns your mobile into an extension of your phone system. Not only can you answer and make calls, but you’ll also be able to see when people are available to talk, set-up call routing, and transfer calls between colleagues.

With the mobile app you can control your phone system from wherever you are.

Yes.

Security is absolutely crucial.

That’s why the data centres where we host our VoIP phone services undergo robust audits; it’s why they have everything from firewalls to intrusion detection systems; and it’s why all your data is encrypted, to protect it from cyber-attacks and unauthorised access.

First, you’ll need an internet connection and the equipment that comes with it. If you’re looking for a new broadband connection, we can find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or leased line.

Next, you’ll need IP phones from 5G Communications or use exisiting (note: our VoIP service will only work with our IP phones, which are specially designed to work with our cloud-based VoIP service. We also pre-configure our IP phones before we deliver them to you). If you want to make calls through your computer, you’ll need a headset and microphone that plugs into your computer.

You’ll also need appropriate Feature Packs for each user. The packs offer different levels of features.

If you’re ordering lots of phones, you may need a Local Area Network (LAN), which connects all of them together into one phone service. We can supply and install one for you.

And if you want to use a standard phone or even a fax machine on your system, we can supply an Analogue Terminal Adapter that connects to your Business Hub or LAN. You can then just plug your standard phone in and use as normal.

Talk to us

Why not speak to our team about our Voice over IP.