VoIP phone systems cloud PBX

Say goodbye to complexity. Swap old equipment for new thinking with VoIP phone systems.

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Take your business to cloud nine

Discover the revolutionary system built for you

Phone systems and maintenance can be an expensive option, what VoIP phone systems give you is the ability to have the same function and ability as a regular phone system, with half the cost.

Flexibility, manageability, simplicity. VoIP combines all of this whilst made to fit your business.

Once you’re up in the clouds, you don’t want come back.

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Is it really that good?

Yes, Yes it is

To put it in perspective, a cloud based VoIP phone system solution gives you the power of a Bugatti Veyron for the cost of Vauxhall Corsa.

Whether your company is large or small, cloud based services can be instantly set up and gives you the ability to manage the features.

Put your rainy days behind you, go to the cloud.

VoIP features


Auto attendant

Voice menu – direct your customers to the right phone.


Music on hold

Customise a soundtrack for your customers to enjoy.


Like mail, but with your voice.


Helpful if your voicemails went to your email? Thought so.


Automatic call distribution

Your virtual PA. Hold, accept and queue calls.


Hunt groups

Create a group of extensions, let the system hunt for a free one.

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Get more from your VoIP phone system


Desktop app

The 5G Communications desktop app turns any computer into an all-in-one communication hub completely synced to the office network so your staff can communicate with colleagues and students anywhere there’s a broadband connection, increasing their responsiveness.

The desktop app lives on your computer desktop and gives you access to the call handling power from a desk phone combined with the modern ways you communicate today, like conferencing and web meetings—so everyone can stay connected with less devices to worry about.

Mobile calling app

The 5G mobile app enables you to work productively from your tablet or smartphone. Easily access your business contacts, make calls, receive faxes, join conference calls, share files, check voicemail, and start web meetings.

No matter where you’re working, with the 5G Communications app you can be reached on your business number from anywhere, on any device.



VoIP phone systems FAQ’s

The speed you need basically depends on a couple of things: how many people will be on the phone at the same time; and how much data your business uses.

You might think you need fibre broadband, but this isn’t necessarily the case as a VoIP call only uses a fraction of your broadband’s capacity.

Don’t worry about this, though. We won’t place any orders until we’ve talked to you about how your business works, what you want to achieve, what your future plans are, and so on.

We host our cloud-based phone systems across multiple secure data centres, each in a different location. In the unlikely event that one of them has a problem, another takes over. Our business broadband and fibre broadband networks are very reliable.

But let’s say your internet connection does have an off day. You can take your IP phones, plug them into another broadband service and carry on as normal, using the same number (note, though that, we’ll only support your cloud-based phone system when you’re using it with the 5G Comms Business equipment and internet connection that we set it up to work with).

And, when things are up and running again, re-connect your phones as before and you’re back in business with high quality phone calls.Or, using the online portal, you could just re-direct your calls to any other landline or mobile.

There are several ways you can use your mobile with the system.

You can set your mobile to ring whenever your office phone does, which is handy whether you’ve just popped away from your desk or you’re out of the office.

With 5G VoIP Phone Systems you can flip calls between phones. So if you get a call on your Cloud Voice number, say, just as you’re leaving the office to go home, you can flip the call seamlessly from the office phone onto your mobile.

And then there’s the mobile app (for Android and iOS devices).

This turns your mobile into an extension of your phone system. Not only can you answer and make calls, but you’ll also be able to see when people are available to talk, set-up call routing, and transfer calls between colleagues.

With the mobile app you can control your phone system from wherever you are.


Security is absolutely crucial.

That’s why the data centres where we host our VoIP phone systems undergo robust audits; it’s why they have everything from firewalls to intrusion detection systems; and it’s why all your data is encrypted, to protect it from cyber-attacks and unauthorised access.

First, you’ll need an internet connection and the equipment that comes with it. If you’re looking for a new broadband connection, we can find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or leased line.

Next, you’ll need IP phones from 5G Communications or use exisiting (note: our VoIP systems will only work with our IP phones, which are specially designed to work with our cloud-based VoIP systems. We also pre-configure our IP phones before we deliver them to you). If you want to make calls through your computer, you’ll need a headset and microphone that plugs into your computer.

You’ll also need appropriate Feature Packs for each user. The packs offer different levels of features.

If you’re ordering lots of phones, you may need a Local Area Network (LAN), which connects all of them together into one phone system. We can supply and install one for you.

And if you want to use a standard phone or even a fax machine on your system, we can supply an Analogue Terminal Adapter that connects to your Business Hub or LAN. You can then just plug your standard phone in and use as normal.

VoIP (it stands for Voice over Internet Protocol) means that you make calls over the internet rather than over the traditional phone network. And with a cloud-based phone system, your call routing takes place in our internet-connected secure data centre instead of in hardware installed on your premises.

Put these technologies together and you get a cloud-based VoIP system. Why would you want one? How about lower upfront costs, fixed monthly pricing, no maintenance, and automatic updates for starters? Plus, being on the internet means you can manage your system through an online portal wherever you can get an internet connection; and the system easily grows as your business does.

Yes, you’ll get the same level of clarity as you do with a regular landline (depending on the set-up of your system and the internet connection, call quality may even be better). Calls made over your internet connection take priority over data, so you can be sure that your call quality will be consistent.

When you talk to us about installing a cloud-based phone system, we’ll discuss your current broadband connection to ensure your VoIP calls will be of good enough quality for your business. And if you’re looking for a new broadband connection, we’ll find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or SoGEA.

This phone system allows your business to have access to similar features that a larger company would without the high costs associated with the purchase of on-premises PBX equipment

Our VoIP phone system is designed to scale it suits all sizes of business whether you have a single home office or multiple locations around the globe. With on-demand features and same-day provisioning you can add users or remove users quickly and easily.

With our advanced feature packs you can completely tailor the user’s experience and provide a call centre solution, reception console and much more with a simple click.

Call us on 01494 523 523 to receive pricing and specialist advice on our IP phone system options.

We aim to make setting up as simple as possible, which is why you’ll have a team of cloud system experts to call on if you need help.

Our 5G Cloud Phone systems is the simple plug and play option where phones arrive ready to go. Just connect things together and we’ll talk you through how to set it up so it’s right for your business, including help with setting up call handling rules and user profiles.

The 5G Cloud Phone Systems, which is ideal for the business with more than 9 employees, is also a system that you can install yourself, but you’ve also got the option for us to pop in and set it up if you prefer.

How much you’ll pay depends on several different factors so it’s difficult to give you a price just here.

It all depends on which system is best for your business: how many people will be using the system, now and in the future? How does your business work? How many IP phones do you want? What type? What about Feature Packs and call minutes? And so on …

So give us a call and we’ll have a chat about what you need.

For starters, everything you need you can get directly from us, making the whole process easy. All the equipment and the internet connections we supply are designed to work together to give you the highest quality of service.

To get you up and running, you’ll have support from our team of VoIP experts who will help you set up the system so it works for how you run your business. They’ll show you how to configure and manage it through the online portal.

And you’ll be able to call our free helpdesk for technical help or advice, whenever you want.

Client testimonials


“Sean, as always he has gone far and beyond, I would be more than happy to speak to Sean again about any future faults, it’s got to the point we might as well be friends.”

Nick Quarm, Polar Warm Wall Limited

“Tristan is the most helpful young man I have dealt with in a long, long time and he is an asset to the Company.”

Ken Murtagh, All Clear Water Solutions Limited

“5G are a fantastic company, from Sales to Tech Support but especially Sid in Engineering. Everyone works together and contacted me when they said they would.”

Scott Browning, Bluebird Care

“Just a quick note to say what a fantastic job John & Anthony did for us on site in Newcastle. They were superb! Perhaps they can do Coatbridge for us in February as it is another relocation!”

Karen Thompson, Specsavers Optical Group Limited

“Your engineer John has been brilliant today; thank you.  We are optimistic that the replaced hardware/software will make all the difference – phones are ringing frequently now.”

Carolyn Tilbury, Downland Practice

“I would just like to say, your advice and support throughout has been very much appreciated by us all, but especially myself, so a very big thank you from me.”

Joanne Twomey, A Piece of Cake

“I’m impressed how Richard Smith works, how professional he is and when he came to our site, he knew exactly what he was doing. We’re due another site visit in 2 weeks and we would like to request that Richard comes back as he was so fantastic with us the first time!”

Adam Lovett, Specsavers Hartford

“John has been absolutely amazing; the staff in the store loved him and wanted to adopt him.
John is an asset to this company and you should do everything to keep him.”

Catherine Kidd, Specsavers Isle of Wight

“I have recently taken over dealing with the Telecoms invoices and I’ve had a lot of issues with BT and Talk Talk. If it wasn’t for that wee boy Jon, I would have pulled my hair out! He would keep me updated every step of the way, he went above and beyond and he was a wee gem.”

Helen McKenzie, Abbeyfield Scotland Ltd

“Please thank Nichole for all of her help, she is the best asset 5G have.”

Judy Dickinson, Turney’s Farming

“The service from 5G is great and if there is a problem it is always resolved quickly. Sarah from accounts is very helpful and a credit to your company!”

Elizabeth Todd, Thinking Group Ltd.

“We have been a customer of 5G for many years. All aspects of our telecommunications are now with them and they have guided us helpfully and professionally every time we have needed them. They have a UK Help line so when we need them our calls are answered quickly and dealt with immediately. Our Account Manager is Grant Broom-Edwards who is friendly, efficient and professional and I would recommend 5G and Grant for your telecoms requirements. Well done 5G !”

Mandy Lawrence , Cowal Mobility
“Been dealing with 5g for many years after having a very horrible time with BT my old provider. Matthew came in and offered a solution and promised me that any issues I could always call him which is what I found so frustrating about BT always being passed from pillar to post and he was true to his word. Any issues over the year were sorted very quickly and efficiently, a very reliable company with excellent customer service. Highly recommend.”
Daniel Famili, Arron James
“We have worked with 5G Comms for over 10 years and their service is first class and customer care second to none! I can not recommend them enough, as we do very often! Ricky is always able to assist quickly, Matthew Appleford, our account manager is always on hand to assist, as are all of the team at 5G. All extremely helpful and knowledgeable. This is truly a great company to work with, can not rate these guys highly enough.”
David Poulton, Fytertech Nonwovens Limited


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01494 523 523
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