Maximise performance and results
Streamlined and Effective
No matter what the size of your organisation is, our contact centre phone system technology and software is designed to make your processes as streamlined and effective as possible. We work with you, putting your business first, to improve the connectivity and sales potential of your company.
5G Communications are an industry leader in call centre and contact centre phone systems solutions, and will give you a definite edge, lifting your business productivity and profitability.
Call centre solutions will equip your business with the following:
- Have real-time stats of your contact centre activity at your fingertips with agent and supervisor desktop applications and wall board so that you can ensure your business is running as efficiently as possible!
- Agent desktop control modules give your agents access to their phones at the click of a mouse. All will have visibility of who is available and who is busy across your corporate phone system. Say goodbye to bungled call transfers and endless phone tag!
- Reduce your call abandonment rates and call handling times so that you get the most out of every customer contact
- Increase your customer satisfaction with intelligent call routing, making sure they speak to the right department, first time!
- Give priority to and route regular callers straight to the agent they last spoke to, along with their call history for the agent to see.
- Targeted in-depth reporting to help you better manage your resources and staff
- Record both your voice calls and your agent’s desktop to evaluate agent performance on customer calls and in managing their input and information. A fantastic tool for staff training and quality assurance!
- Manage peaks and troughs in call volume by offering your customers a callback option, increasing customer satisfaction and ensuring better usage of your staff resources
- Maximise productivity with Outbound Contact Centre solutions. You can reach out to your customers during off-peak periods by automatically dialling outbound calls when agents are available or idle, ensuring your agents are as productive as possible
- Integrate with Outlook and CRM (Customer Relationship Manager) to speed up customer interactions by screen-popping customer details and/or automatically updating call history and store call recordings into the platform of your choice
“Sean, as always he has gone far and beyond, I would be more than happy to speak to Sean again about any future faults, it’s got to the point we might as well be friends.”
“Tristan is the most helpful young man I have dealt with in a long, long time and he is an asset to the Company.”
“5G are a fantastic company, from Sales to Tech Support but especially Sid in Engineering. Everyone works together and contacted me when they said they would.”
“Just a quick note to say what a fantastic job John & Anthony did for us on site in Newcastle. They were superb! Perhaps they can do Coatbridge for us in February as it is another relocation!”
“Your engineer John has been brilliant today; thank you. We are optimistic that the replaced hardware/software will make all the difference – phones are ringing frequently now.”
“I would just like to say, your advice and support throughout has been very much appreciated by us all, but especially myself, so a very big thank you from me.”
“I’m impressed how Richard Smith works, how professional he is and when he came to our site, he knew exactly what he was doing. We’re due another site visit in 2 weeks and we would like to request that Richard comes back as he was so fantastic with us the first time!”
“John has been absolutely amazing; the staff in the store loved him and wanted to adopt him.
John is an asset to this company and you should do everything to keep him.”
“I have recently taken over dealing with the Telecoms invoices and I’ve had a lot of issues with BT and Talk Talk. If it wasn’t for that wee boy Jon, I would have pulled my hair out! He would keep me updated every step of the way, he went above and beyond and he was a wee gem.”
“Please thank Nichole for all of her help, she is the best asset 5G have.”
“The service from 5G is great and if there is a problem it is always resolved quickly. Sarah from accounts is very helpful and a credit to your company!”
Call Us on 01494 523 523
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