Keep workstations always up and running
Day to day support for your employees
Managed desktop support, so you can
spend less time troubleshooting
Our focus is to keep your desktop PCs operational, available and secure so that you can focus on the everyday demands of expanding your business, managing costs and increasing revenues.
Our desktop support services are designed to help businesses get peace of mind and uptime at all times.
Remote maintenance and troubleshooting
Support remotely and in real time through our UK-based IT Helpdesk support platform
Your staff can connect with a specialised technician at the touch of a button through the Cloud Specialists’ IT agent icon located on their desktop PCs or laptops.
Our Helpdesk platform is available 24/7 which will give you access to experienced IT professionals for desktop support at any time.
Your desktop support specialists
When any of your staff members need desktop support, our agents can connect remotely to their system and troubleshoot the problems in real time. Our comprehensive workstation level services are designed to keep your systems and personnel productive. Each program provides varying levels of coverage based on user, desired results and desktop support budget without compromising quality.
We keep you informed by providing regular communication and executive reports covering the overall health of your computer network and the results of our services.
“Sean, as always he has gone far and beyond, I would be more than happy to speak to Sean again about any future faults, it’s got to the point we might as well be friends.”
“Tristan is the most helpful young man I have dealt with in a long, long time and he is an asset to the Company.”
“5G are a fantastic company, from Sales to Tech Support but especially Sid in Engineering. Everyone works together and contacted me when they said they would.”
“Just a quick note to say what a fantastic job John & Anthony did for us on site in Newcastle. They were superb! Perhaps they can do Coatbridge for us in February as it is another relocation!”
“Your engineer John has been brilliant today; thank you. We are optimistic that the replaced hardware/software will make all the difference – phones are ringing frequently now.”
“I would just like to say, your advice and support throughout has been very much appreciated by us all, but especially myself, so a very big thank you from me.”
“I’m impressed how Richard Smith works, how professional he is and when he came to our site, he knew exactly what he was doing. We’re due another site visit in 2 weeks and we would like to request that Richard comes back as he was so fantastic with us the first time!”
“John has been absolutely amazing; the staff in the store loved him and wanted to adopt him.
John is an asset to this company and you should do everything to keep him.”
“I have recently taken over dealing with the Telecoms invoices and I’ve had a lot of issues with BT and Talk Talk. If it wasn’t for that wee boy Jon, I would have pulled my hair out! He would keep me updated every step of the way, he went above and beyond and he was a wee gem.”
“Please thank Nichole for all of her help, she is the best asset 5G have.”
“The service from 5G is great and if there is a problem it is always resolved quickly. Sarah from accounts is very helpful and a credit to your company!”