Business Telecoms

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Critical Care for complete peace of mind

Have you considered how much it would cost your business if your Business Phone lines went down even for a short time?

If your telephones are essential to your business ...CLICK HERE

Make sure that your lines are covered 24/7

If its absolute certainty you need then CriticalCare can help. We will aim to fix your fault within 6 hours of you reporting the fault.

  • We'll aim to fix your fault within 6hrs
  • 24/7 engineering cover including bank holidays
  • Support regardless of time of day

Service Promise for CriticalCare

We guarantee to resolve a "Service Failure" in line with the care/service level you have chosen. For Critical Care, this means in 6 Hours, unless you have requested specific appointment date.

The Critical Care working week is 24hrs a day, 7 Days a week, 52 weeks a year.

By "Service Failure" we mean continuous total loss of the facility to make or receive a phone call due to a fault in BT's network up to and including the main telephone socket for your property.

In order to verify that the issue is a "Service Failure", we usually have to carry out diagnosis tests that often require someone to be available at the location where the service is installed.

We therefore strongly recommend that there is someone available to help with checking aspects of the site's installation at the time that you report the fault.

If we are not able to progress this diagnosis activity when you report the issue, we will arrange a callback at a time suitable for you and continue the diagnosis of the problem.

Once diagnosed, we then promise to resolve the issue within the timescales referred to in our product/service guarantee.

If your fault is intermittent we will aim to repair your service by midnight on the fourth working day (not including public and bank holidays) after the day you report the issue.

Where a specific appointment date is agreed we will aim to resolve the problem and resume your service within six hours after the appointment date.

Get covered today

See what 5G can do for you:

As a leading business telecommunications specialist, 5G provides full and complete telecoms services to UK businesses.

Watch the video to see how our Telephone System solutions can simplify your life!

If you simply wish to benefit from improved lines and call charges, you will find excellent value packages at 5G, providing you free business telephone numbers from any region of the UK.

Our revered business broadband services will ensure that you get quality coverage from Lands End to the Scottish Highlands. And with affordable maintenance services available for all of our services, you can rest assured that your business telecommunications will only ever benefit from a 5G telecoms solution!


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10% off current bill

Switch to 5G for your Lines and Calls and we guarantee to save you at least 10% on your current bill!


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Get an iPad on your Phone Bill from as little as £9.99 per month!


0% System Finance

0% Guaranteed Business Finance for all new Telephone Systems


It's easy to report a fault!

SupportThere are two methods to choose from

  • You can to send an email directly to our support ticketing system!
  • Please call us on 0800 652 3111


Don't risk the health of your business communications, talk to the experts at 5G today and let us take care of your telecom problems!