5G CLOUD PHONE SYSTEM – HOSTED VOIP

The hosted VoIP phone system – get the features of a traditional system, with the cost savings you get from the cloud

Flexibility and functionality you won’t be able to live without

Cloud phone systems offer flexible and affordable solutions to your telephony needs, allowing premium functionality at an affordable price.

Because 5G Cloud is designed to scale it suits all sizes of business whether you have a single home office or multiple locations around the globe. With on-demand features and same-day provisioning you can add users or remove users quickly and easily.

With our advanced feature packs you can completely tailor the user’s experience and provide from remote worker to call centre solutions, reception console and much more with a simple click.

Call us on 01494 523 523 to receive pricing and specialist advice on our Cloud based phone system options.

Contact us to arrange a demo

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FEATURES FOR YOUR BUSINESS

Mobile Application

Collaborate with colleagues and stay in contact with
customers whilst on the move.

Key Features include:

  • Presence: Easily see whether your colleagues are available using integrated presence
  • Instant messaging
  • Easy and intuitive conference calling
  • Visual voicemail

Desktop Application

Access the power of iPECS Unified Communications
wherever you are with iPECS UC desktop client on
your PC.

Key Features include:

  • Instant Messaging
  • Audio conference manager to set up ad-hoc or a conference room
  • Visual voicemail

iCS Insight is a business productivity tool delivering powerful call data visulisation via pre-defined dashboard and wallboard.

Call data visualisation

  • Accessible from any internet facing device: Access call analytics via a web browser on traditional desktop devices or monitor on the go through your mobile.
  • Call metrics: Delivery of essential call information via an intuitive dashboard and visual wallboard.
  • Monitor performance: View call activity by DDI / extension / user.
  • Export and email: Export reports as PDF or CSV and email to any email address.
  • Quick access via any client device: Quick access to KPI reports.
  • Mobile-optimised: The mobile-responsive application design facilities access to business reports whenever and wherever needed.

Monitor inbound and outbound calls on any device using iCS Report. Access configurable dashboards and detailed reporting. View wallboards, run and schedule reports.

Manage service levels and make informed decisions

  • Browse an extensive catalogue of reports or use filter to customise your own to identify trends in performance. Report on call activity by extension, department, DDI and user.
  • Incoming call analytics. Measure call volumes, targets, grade of service, percentage calls answered and unreturned missed calls.
  • Schedule reports for yesterday, last week or custom dates.
  • Executive reports collate data from multiple reports and provide observations and recommended actions.
  • Customised dashboards and wallboards.

Detailed analysis enables you to maximise staff and resource productivity, minimise costs, avoid missed opportunities from dropped calls and deliver the highest levels of customer service.

Easily record inbound and outbound calls – plus download them to your computer. Recording calls is handy for training, checking customer service and keeping accurate records. And because it’s all done in the cloud, there’s no need for any extra equipment.

Calls across your system are free so your employees can call each other for nothing.

HOW WILL YOUR BUSINESS BENEFIT?

professional call handling features

PROFESSIONAL CALL HANDLING

It is now easy to transfer calls, see who is available to answer, set calling groups and personalise or change your greetings with VoIP.

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EASY OPTIONS

Functionality and settings accessible from your phone screen or PC!

feature rich and future proof communications for your business

FUTURE-PROOF AND FEATURE RICH

Advanced Cloud telephony features will give the impression of a large business regardless of your size.

reduced cost with this option

REDUCED COST

Free calls between company offices and benefit from lower UK call costs.

work from anywhere with mobile integration

MOBILISE

Work from anywhere and enjoy the same features as if you or one of your staff members are working from the office.

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LOWER COST OF OWNERSHIP

No maintenance or programming costs with hosted cloud VoIP.

CLIENT TESTIMONIALS

“Sean, as always he has gone far and beyond, I would be more than happy to speak to Sean again about any future faults, it’s got to the point we might as well be friends.”

Nick Quarm, Polar Warm Wall Limited

“Tristan is the most helpful young man I have dealt with in a long, long time and he is an asset to the Company.”

Ken Murtagh, All Clear Water Solutions Limited

“5G are a fantastic company, from Sales to Tech Support but especially Sid in Engineering. Everyone works together and contacted me when they said they would.”

Scott Browning, Bluebird Care

“Just a quick note to say what a fantastic job John & Anthony did for us on site in Newcastle. They were superb! Perhaps they can do Coatbridge for us in February as it is another relocation!”

Karen Thompson, Specsavers Optical Group Limited

“Your engineer John has been brilliant today; thank you.  We are optimistic that the replaced hardware/software will make all the difference – phones are ringing frequently now.”

Carolyn Tilbury, Downland Practice

“I would just like to say, your advice and support throughout has been very much appreciated by us all, but especially myself, so a very big thank you from me.”

Joanne Twomey, A Piece of Cake

“I’m impressed how Richard Smith works, how professional he is and when he came to our site, he knew exactly what he was doing. We’re due another site visit in 2 weeks and we would like to request that Richard comes back as he was so fantastic with us the first time!”

Adam Lovett, Specsavers Hartford

“John has been absolutely amazing; the staff in the store loved him and wanted to adopt him.
John is an asset to this company and you should do everything to keep him.”

Catherine Kidd, Specsavers Isle of Wight

“I have recently taken over dealing with the Telecoms invoices and I’ve had a lot of issues with BT and Talk Talk. If it wasn’t for that wee boy Jon, I would have pulled my hair out! He would keep me updated every step of the way, he went above and beyond and he was a wee gem.”

Helen McKenzie, Abbeyfield Scotland Ltd

“Please thank Nichole for all of her help, she is the best asset 5G have.”

Judy Dickinson, Turney’s Farming

“The service from 5G is great and if there is a problem it is always resolved quickly. Sarah from accounts is very helpful and a credit to your company!”

Elizabeth Todd, Thinking Group Ltd.

Interested?

Call Us on
01494 523 523
to find out more

Contact Us